Main Quality Manual - 15.12.2004

1. Management system

1.1. Mission, vision and strategy
1.1.1. Mission and vision
1.1.2. Strategies of the University

1.2. Enhancing customer satisfaction

1.3. Quality policy and quality objectives
1.3.1. Quality policy
1.3.2. Quality objectives of the processes
    1.3.2.1. Core processes
    1.3.2.2. Supportive processes

1.4. Organisation
1.4.1. Guiding principle of the administration
1.4.2. Administration Office

1.5. Management by results and administration

1.6. Strategic planning

1.7. Organisation and implementation of the quality
management system

1.8. Management reviews

2. Resources

2.1. Human resources
2.1.1. Human resources policy
2.1.2. Recruitment
2.1.3. Well-being and satisfaction of personnel
2.1.4. Introduction and education
2.1.5. Equality plan
2.1.6. Total working hours of teachers
2.1.7. Evaluations
2.1.8. Salaries
2.1.9. Safety and risk analysis
2.1.10. Participation of personnel and students

2.2. Buildings and equipment
2.2.1. Buildings, real estates
2.2.2. Equipment, equipment registers

3. Processes

3.1 Core processes
3.1.1. Research
    3.1.1.1. Agreement policy
    3.1.1.2. Ethics of research
3.1.2. Teaching
    3.1.2.1. Master's degree teaching
    3.1.2.2. Postgraduate training
    3.1.2.3. Adult education
    3.1.2.4. Non-degree education
    3.1.2.5. Other education
3.1.3 3.1.3. Social interaction and cultural mission
    3.1.3.1. Regional influence
    3.1.3.2. Co-operation with senior secondary schools

3.2. Supportive processes
3.2.1. Strategic management
3.2.2. Human resources (cf. Chapter 2.1)
3.2.3.Supportive Services
    3.2.3.1. Services of administration office
    3.2.3.2. Services of the centre for training and development
    3.2.3.3. Services of the financial department
    3.2.3.4 Research and innovation services
    3.2.3.5. Services of the international office
    3.2.3.6. Services of communication and media relations department
    3.2.3.7. Services of planning and development office
    3.2.3.8. Other separate support services for teaching and research
3.2.4. Continuous development
    3.2.4.1. Consuming of energy and water
    3.2.4.2. Waste management
    3.2.4.3. As a part of the teaching

4. Evaluation and development of processes

4.1 Evaluation, schedules, indicators
    4.1.1.1. Research
    4.1.1.2. Teaching
    4.1.1.3. Interaction with society
    4.1.1.4. Others

4.2. Internal audit and internal control
    4.2.1. Internal audit
    4.2.2. Internal control

4.3. Data analysis

4.4. Development of processes

4.5. Control of discrepancies